Frequently Asked Questions

How long does it take to download updates?

The download time depends on your internet and on the size of the update. To download the content, you need to have a broadband internet connection.

If I have more than one SD card/device, can I update both of them with the content I purchased?

No. Available contents can only be used on one SD card/device which has the right for it.

What is Hyundai Toolbox?

Hyundai Toolbox is a free software to manage the content on your device, download and install map updates.

How can I get the latest version of Hyundai Toolbox? How can I update Hyundai Toolbox?

Hyundai Toolbox has a self-update feature, which prompts you to update it as soon as a newer version is available.

What happens if there is not enough space on my computer's hard drive when I try to download my free map update?

You need to free up some space in order to download the contents.

What happens if I cancel a download?

The download process copies the contents to your hard drive from the Naviextras.com servers. If you cancel the process, you won't be able to update your navigation, however you can restart the process again to finish the update.

Why should I register? Can I update without registering?

You need to be registered in order to download updates. It is not possible to update in Hyundai Toolbox without registering first on the Naviextras Portal page.

Where can I register, and log in?

To register, you need to visit the Naviextras site first and register there. Once your registration is approved then you will be able to login to the Hyundai Toolbox and connect your SD card/USB memory stick.

I forgot my password. What should I do?

If you have forgotten your password you can use the 'Forgot' function on the Naviextras Login Page.

I have not received the forgotten password email. What can I do?

First, please check to see if it is in your spam folder. If you do not find the e-mail, you can send a new reminder or you can contact Hyundai Customer Care team.

What is self-update?

Upon starting the Hyundai Toolbox, it automatically checks for any software updates available for the device. No action is required on your part.

What is history?

You can check the Device history under the Settings > My Account menu.

How do I contact the Hyundai Customer Care Team?

You can find its phone number by selecting the 'Customer Care' option on the Help Page.

My SD card or USB memory stick was lost or broken. What can I do?

If your map SD card was lost or damaged in any way, please contact Hyundai Customer Care. If you update your inbuilt head unit using a USB memory stick, please reformat the USB stick, or use a different one, prepare it for updates and start the update process from the beginning.

There is not any free space on the SD card. Can I use another SD card?

No, you can use only a valid Hyundai SD card.